Privacy Policy

Last updated: 1 October 2026

TEJ AI ("TEJ AI", "we", "us") builds AI voice agents, chat and WhatsApp agents and business automation for businesses, starting in India. This policy explains what personal data we handle, why, and the choices you have. It applies to our phone lines, website, emails, social media accounts and the services we provide to our customers.

1. Who we are

TEJ AI is the data fiduciary (controller) for the personal data described here. Contact: intelligence@tejai.si. When we run AI agents for a customer's business, that customer decides how its callers' and contacts' data is used, and we process it on the customer's instructions.

2. What we collect

Enquiries you send us: your name, business name, email, phone number and what you tell us about your needs.
Phone calls with our AI agents: the call audio is processed live and a written transcript is kept. Every call starts with a notice that you are speaking with an AI and that the call is transcribed.
Emails and messages you send to us, including on WhatsApp, Facebook, Instagram and LinkedIn.
Business contact information from public sources (company websites, business directories and public business listings) when we research businesses that may benefit from our services. We use business contact details only, never sensitive personal data.
Technical data needed to run our services securely, such as server logs.

3. Why we use it

To answer your enquiry, hold a conversation, book a meeting or call you back when you ask us to.
To provide, support and improve the services our customers buy from us.
To contact businesses about our services in a lawful, relevant and respectful way, with an easy opt-out in every message.
To keep records required by law and to protect our services from misuse.

We process personal data on the basis of your consent, or for legitimate uses permitted by India's Digital Personal Data Protection Act, 2023 (for example, when you voluntarily give us your details to receive a reply). We never sell personal data.

4. AI and automated processing

TEJ AI's agents are AI and say so when asked. They can draft replies, summarise calls and suggest next steps. Messages that leave TEJ AI are checked against our quality and approval rules before they are sent. You can always ask to speak with a person during business hours (10:00 to 19:00 IST), or request a callback.

5. Who we share it with

We use trusted service providers to run our services, only for those purposes and under contractual safeguards: cloud hosting (Railway), AI model providers (OpenRouter, Amazon Bedrock and OpenAI) and voice providers (ElevenLabs, OpenAI), telephony (Plivo), email and calendar (Google), and social platforms (Meta, LinkedIn) when you contact us there. Customer conversation data is never sent to free or experimental AI models. We may disclose data when the law requires it.

6. International transfers

Some providers process data outside India. We use them only where the transfer is permitted under Indian law and protected by appropriate safeguards.

7. How long we keep it

Enquiries and business records: for as long as needed to serve you and meet legal obligations. Call transcripts: up to 12 months unless a longer period is agreed with our customer or required by law. You can ask us to delete your data earlier.

8. Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent, nominate someone to act for you, and raise a grievance. To opt out of any outreach, reply "stop" or email us; we honour opt-outs across every channel. We follow India's Do-Not-Disturb (TRAI) rules for calls and messages.

9. Security

We encrypt data in transit and at rest, limit access to what each system needs, keep an audit trail of actions, and back up our data securely. No system is perfectly secure; if a breach affecting you occurs, we will notify you and the authorities as the law requires.

10. Children

Our services are for businesses. We do not knowingly collect data from children.

11. Grievance Officer

Karan Jain, Founder, TEJ AI. Email intelligence@tejai.si. We acknowledge grievances within 72 hours and aim to resolve them within 30 days.

12. Changes

We will post any change to this policy on this page with a new date.