Terms of Service
These terms apply when you use TEJ AI's website, phone lines, messaging channels and services. A signed agreement with a customer takes precedence over these terms where the two differ.
1. Our services
TEJ AI designs, builds and operates AI voice agents, chat and WhatsApp agents and business automation. The scope, timeline, price and service levels for any paid work are set out in a written proposal or agreement accepted by both sides.
2. Talking with our AI
Our agents are AI and say so. They can make mistakes; important commitments such as prices, contracts and refunds are confirmed in writing by TEJ AI. Calls are transcribed, and you are told this at the start of every call.
3. Acceptable use
Do not use our services or the agents we build to break the law, mislead people about who they are talking to, contact people who have not agreed to be contacted where consent is required, send spam, or collect sensitive data without a lawful basis. We may suspend a service that is being misused.
4. Customer responsibilities
Customers are responsible for the accuracy of the information they give us, for having a lawful basis to contact their own customers, for Do-Not-Disturb (TRAI) compliance on their numbers, and for how they use the outputs of the services.
5. Fees
Fees, taxes and payment terms are those in the accepted proposal or agreement. We do not charge for a conversation with our own AI receptionist.
6. Intellectual property
We keep ownership of our platform, tools and know-how. Customers own their own data and, once paid for, the deliverables specified as theirs in their agreement.
7. No guaranteed results
We work to measurable goals, but we do not guarantee specific business outcomes such as sales or leads unless they are written into an agreement.
8. Liability
To the extent the law allows, TEJ AI is not liable for indirect or consequential losses, and our total liability for any claim is limited to the fees paid for the service concerned in the three months before the claim.
9. Privacy
Our Privacy Policy explains how we handle personal data.
10. Law and disputes
These terms are governed by the laws of India. We will first try to resolve any dispute in good faith; unresolved disputes go to the competent courts in India.