Refund & Cancellation Policy
This policy explains when you can cancel a TEJ AI service and when a refund applies. It covers payments made through our website, Razorpay, UPI, bank transfer, or any other payment method we accept. If you have a signed agreement with us, that agreement takes precedence over this policy where the two differ.
1. The short version
- Websites (starts from ₹2,999): full refund if you cancel before we start design work. After work begins, refunds are pro-rated by milestone.
- Custom services (voice agents, chat agents, automation, video): refund terms are in your written proposal. No proposal, no payment.
- How to cancel: email intelligence@tejai.si or WhatsApp +91 80 6427 6661.
- Refund timeline: approved refunds are processed within 7 working days to the original payment method.
2. Websites: five-page website (starts from ₹2,999)
Our website package is a fixed-price, fixed-scope product: five pages, mobile friendly, delivered in about a week.
- Before design work starts: cancel any time for a full refund, no questions asked.
- After design work starts but before delivery: 50% refund. The other 50% covers design and build work already done.
- After delivery and your approval: the website is yours. Refunds do not apply, but we fix genuine defects free for 30 days after handover.
- If we miss the agreed timeline by more than 7 days without your agreement, you may cancel for a full refund even after work has started.
3. Custom services (voice agents, chat agents, WhatsApp automation, AI video, marketing)
These are scoped and quoted individually. Your proposal states the price, milestones, and payment schedule.
- Before kickoff: any advance paid is fully refundable if you cancel before the kickoff call or before we begin work, whichever is earlier.
- After kickoff: payments for completed milestones are non-refundable. Payments for milestones not yet started are refundable.
- Monthly retainers: cancel with 15 days written notice. The current month is not refunded; no further months are charged.
- If we cannot deliver what the proposal promised and cannot fix it within 15 days of your written complaint, you are entitled to a refund of the affected milestone.
4. What is never refundable
- Third-party costs already incurred on your behalf (domain registration, telephony numbers, ad spend, API usage) where those providers do not refund us.
- Work you approved in writing at a milestone review.
- Delays caused by missing content, feedback, or approvals from your side beyond the agreed timeline.
5. How to request a cancellation or refund
Email intelligence@tejai.si or WhatsApp +91 80 6427 6661 with your name, the service, and the reason. We acknowledge every request within 2 working days and give you a decision within 7 working days.
6. How refunds are paid
Approved refunds go back to the original payment method: UPI refunds to the same UPI ID, card refunds to the same card, bank transfers to the same account. Razorpay-processed refunds typically reflect in 5 to 7 working days; bank timelines beyond that are outside our control but we share the refund reference number so you can track it.
7. Chargebacks
If you file a chargeback without first contacting us under section 5, we will provide the bank with our delivery records. We ask that you talk to us first; most issues are resolved faster that way.
8. Contact
Refunds and cancellations: intelligence@tejai.si · WhatsApp +91 80 6427 6661. Grievance Officer: Karan Jain, Founder, TEJ AI, intelligence@tejai.si.